Terms Of Purchase

Last Updated: September 8, 2026

These Terms of Purchase apply to all orders placed through xanorveliq.com.

By submitting an order through our website, you agree to these Terms of Purchase together with our applicable Terms of Use, Privacy Policy, Shipping Policy, Return Policy, and any other policies referenced on our store.

If you do not agree with these terms, please do not complete a purchase.

1. Seller Information

Purchases made through xanorveliq.com are offered by:

Company: Jwlife Hongkong Limited

Company Address:
ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING
75-77 FA YUEN STREET
MONG KOK, HONG KONG

Email: support@xanorveliq.com
Phone: (530) 203-8272

Throughout these Terms, “Xanorveliq,” “we,” “us,” and “our” refer to the business operating this online store.

2. Placing an Order

When you submit an order through our website, you are making an offer to purchase the products selected during checkout.

After placing an order, you may receive an electronic confirmation indicating that your order request has been received.

This confirmation does not necessarily mean that the order has been finally accepted or approved for fulfillment.

Orders may be reviewed for matters including:

• Product availability
• Payment authorization
• Address accuracy
• Fraud prevention
• Shipping eligibility
• Pricing accuracy
• Quantity limitations
• Other operational or legal requirements

We may refuse or cancel an order where reasonably necessary and permitted by applicable law.

3. Order Acceptance

An order is generally considered accepted once it has been approved for processing or fulfillment.

We may decline or cancel an order in situations such as:

• Product stock becoming unavailable
• Incorrect pricing
• Product information errors
• Payment failure
• Suspected fraud
• Unusual purchasing activity
• Shipping restrictions
• Regulatory limitations
• Duplicate or excessive orders

If payment has already been collected for an order that we cancel, an appropriate refund will be issued where applicable.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, materials, and other details are presented accurately.

However, minor differences may occur because of:

• Photography
• Lighting
• Screen settings
• Manufacturing variations
• Product updates
• Production batches
• Packaging changes

Customers should review the relevant product page carefully before purchasing.

We reserve the right to correct or update product information when appropriate.

5. Pet Product Suitability

Because Xanorveliq sells pet-related products, customers are responsible for determining whether a product is appropriate for their individual pet.

Suitability may depend on:

• Species
• Breed
• Size
• Weight
• Age
• Activity level
• Behavior
• Chewing habits
• Individual needs

Products should be used only for their intended purpose.

Customers should regularly inspect pet products for damage or wear and discontinue use if an item becomes unsafe or unsuitable.

Information provided on our website is not intended to replace veterinary or professional pet-care advice.

6. Prices

Product prices displayed on xanorveliq.com may change from time to time.

We may offer:

• Limited-time discounts
• Promotional prices
• Bundle offers
• Quantity discounts
• Coupon codes
• Special campaigns

The price applicable to your order will generally be the price displayed and accepted at checkout, subject to correction of obvious errors where legally permitted.

7. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, mistakes may occasionally occur.

If a product is listed at an incorrect price, we may:

• Correct the error
• Contact you for further instructions
• Cancel the affected order
• Refund any amount already paid where appropriate

We are not obligated to fulfill an order at an obviously incorrect price where applicable law allows us to correct the error.

8. Taxes, Duties, and Import Charges

Applicable taxes may be calculated during checkout depending on the order destination and legal requirements.

International shipments may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Government charges
• Carrier fees

Unless otherwise stated during checkout, these additional costs may be the customer's responsibility.

9. Payment

Available payment methods are displayed during checkout.

By providing payment information, you confirm that:

• The information submitted is accurate
• You are authorized to use the selected payment method
• The transaction is lawful
• Sufficient funds or credit are available

Payments may be handled by third-party payment service providers.

We may not directly receive or store your complete payment-card details.

10. Payment Authorization

Orders may be subject to payment verification, authorization, or security screening before fulfillment.

A payment may be declined by:

• Your bank
• Card issuer
• Payment processor
• Fraud-prevention system
• Other financial service provider

Xanorveliq is not responsible for delays or payment declines caused by independent financial institutions.

11. Currency

Prices may be displayed in different currencies depending on your location or website settings.

If your payment method uses a different currency, your bank or payment provider may apply:

• Currency conversion
• Exchange-rate adjustments
• Foreign transaction fees
• Additional financial charges

These fees are controlled by the applicable payment provider or bank and are not generally collected by Xanorveliq.

12. Promotional Codes

Promotional codes must generally be entered and successfully applied before checkout is completed.

Discount codes may be subject to conditions such as:

• Expiration dates
• Minimum purchase amounts
• Product restrictions
• Geographic restrictions
• Customer eligibility
• Usage limits
• Combination restrictions

Unless otherwise stated, multiple discounts may not be combined.

13. Bundle and Multi-Buy Offers

Some products may be sold through promotional arrangements such as:

• Buy-one-get-one offers
• Multi-item bundles
• Quantity discounts
• Free-item promotions
• Package deals

If part of a qualifying bundle is returned, the refund amount may be adjusted to reflect the value of the products retained.

Any adjustment will be made in accordance with the promotion terms and applicable law.

14. Product Availability

All purchases are subject to availability.

A product may become unavailable after an order is submitted because of:

• Inventory changes
• Supplier shortages
• Stock discrepancies
• High demand
• Fulfillment limitations

If an item cannot be supplied, we may contact you and provide an appropriate solution, which may include cancellation or refund.

15. Quantity Limits

We may limit the number of products purchased by:

• Customer
• Household
• Order
• Payment method
• Shipping address
• Promotion

Such restrictions may be used to prevent fraud, resale abuse, stock disruption, or improper use of promotional offers.

16. Shipping

Orders are shipped in accordance with our current Shipping Policy.

Shipping cost, availability, and delivery estimates may vary depending on:

• Destination
• Product
• Carrier
• Fulfillment location
• Shipping method
• Customs requirements

Delivery estimates are generally provided for reference only unless expressly stated otherwise.

17. Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information

We may not be able to change an address once an order has entered fulfillment or shipment.

18. Delivery

After a package is transferred to the carrier, delivery may be affected by circumstances outside our reasonable control.

These may include:

• Carrier delays
• Severe weather
• Customs processing
• Public holidays
• Local delivery conditions
• Transportation disruptions

Please refer to our Shipping Policy for additional delivery information.

19. Multiple Shipments

Some orders may be fulfilled from more than one location.

As a result:

• Products may arrive separately
• Delivery dates may differ
• More than one tracking number may be issued

Receiving only one parcel does not necessarily mean that the remainder of the order is missing.

20. Order Changes

If you need to modify an order, please contact us as soon as possible.

Requests may include:

• Address corrections
• Product changes
• Quantity adjustments
• Cancellation requests

We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfillment begins.

21. Cancellations

Cancellation requests should be submitted promptly to:

support@xanorveliq.com

Once an order has entered processing, packing, or shipment, cancellation may no longer be possible.

If cancellation is unavailable, you may need to receive the order and follow the applicable return procedure.

22. Returns

Eligible returns are handled in accordance with our current Return Policy.

Do not send products to our company address unless our customer support team specifically instructs you to do so.

Approved returns may need to be shipped to a designated return or fulfillment location.

23. Refunds

Approved refunds are generally issued to the original payment method.

The time required for funds to appear may depend on:

• Your bank
• Card issuer
• Payment processor
• Financial institution

After we initiate a refund, additional processing time may be required by the payment provider.

24. Exchanges

Exchange availability may depend on:

• Product inventory
• Item condition
• Return eligibility
• Destination
• Requested variant

In some cases, customers may need to return an eligible product and place a separate new order.

25. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives:

• Damaged
• Defective
• Incorrect
• Missing components

please contact support@xanorveliq.com promptly.

Include:

• Your order number
• A description of the issue
• Clear photographs
• Video evidence where appropriate

We may request additional information before determining the appropriate resolution.

26. Lost or Missing Shipments

If tracking suggests that a shipment may be lost or missing, please review the carrier information first.

Where appropriate, we may assist by checking tracking records or shipment details.

Claims for lost parcels may be subject to carrier investigation.

27. Refused or Unclaimed Packages

If a package is refused, not collected, or returned because of incorrect delivery information, additional fees may apply.

Where permitted, an eligible refund may be reduced by:

• Original shipping charges
• Return shipping costs
• Carrier fees
• Handling expenses

28. Fraud Prevention

We reserve the right to hold, review, reject, or cancel orders that appear suspicious, unauthorized, or potentially fraudulent.

We may request additional verification before fulfillment.

These measures are intended to protect both customers and our business.

29. Resale and Commercial Purchasing

Unless otherwise agreed in writing, products sold through Xanorveliq are primarily intended for personal or household use.

We may restrict transactions that appear to involve unauthorized resale, commercial redistribution, or misuse of promotional pricing.

30. Risk of Loss

Responsibility for products in transit will be determined according to applicable law and the shipping arrangements used for the order.

Nothing in these Terms is intended to reduce mandatory consumer rights.

31. Product Use and Safety

Customers are responsible for:

• Following product instructions
• Using products only as intended
• Providing appropriate supervision
• Inspecting items for damage
• Discontinuing use when a product becomes unsafe

To the extent permitted by law, Xanorveliq is not responsible for damage resulting from misuse, improper maintenance, unauthorized modification, or use contrary to product instructions.

32. Limitation of Liability

To the maximum extent permitted by applicable law, Xanorveliq and Jwlife Hongkong Limited will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase or product use.

Nothing in these Terms limits liability where such limitation is prohibited by law.

33. Consumer Rights

These Terms of Purchase do not limit legal rights that cannot be waived under applicable consumer-protection laws.

Where mandatory local law provides greater protection than these Terms, the applicable legal requirements will prevail.

34. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control.

Examples may include:

• Natural disasters
• Severe weather
• Government restrictions
• War or civil disturbance
• Public emergencies
• Labor disputes
• Carrier disruptions
• Supply-chain interruptions
• Internet or technical outages

Our obligations may be delayed for the duration of such circumstances where permitted by law.

35. Changes to These Terms

We may revise these Terms of Purchase from time to time to reflect changes in:

• Business practices
• Products
• Store operations
• Payment systems
• Legal requirements
• Regulatory obligations

Updated terms will be posted on xanorveliq.com with a revised “Last Updated” date.

For a completed purchase, the terms in effect at the time of the transaction will generally apply, subject to applicable law.

36. Contact Us

If you have questions regarding an order, payment, purchase, cancellation, return, or these Terms of Purchase, please contact:

Xanorveliq

Website: xanorveliq.com
Email: support@xanorveliq.com
Phone: (530) 203-8272

Company: Jwlife Hongkong Limited

Company Address:
ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING
75-77 FA YUEN STREET
MONG KOK, HONG KONG

Please note that this company address is not automatically a merchandise return address. Please contact customer support before sending back any product.

Last Updated: September 8, 2026