Contact us

Thank you for visiting Xanorveliq.

We want it to be simple for you to get in touch whenever you need help. Whether you have questions about a product, an existing order, shipping, returns, refunds, or general store information, our customer support team is here to assist.

For the most efficient service, please use the contact details below.

Customer Support

Email: support@xanorveliq.com
Phone: (530) 203-8272
Website: xanorveliq.com

If your inquiry is related to an order, please include your order number and the email address used at checkout so we can locate your purchase more quickly.

What We Can Help With

You may contact us for assistance with:

Product questions
Order status
Shipping and delivery
Order changes
Cancellation requests
Returns and refunds
Damaged or incorrect items
Missing items
Payment-related questions
Website or checkout issues
General customer service inquiries

If you are contacting us about a damaged, defective, or incorrect product, clear photos or videos may help us review the issue faster.

Response Times

We aim to respond to customer inquiries as promptly as possible during normal business operations.

Response times may be longer during:

Weekends
Public holidays
Promotional periods
High-volume sales events
Other periods of increased customer demand

To avoid delays, please do not send repeated messages regarding the same issue unless additional information is necessary.

Order-Related Support

For order assistance, please provide as much relevant information as possible, including:

Your full name
Order number
Email address used for the purchase
A clear description of your question or issue

For product-related problems, photos or videos may also be requested where appropriate.

Returns

Please contact us before sending any product back.

Approved returns may need to be sent to a designated return or fulfillment location that is different from our company address.

Do not send merchandise directly to the company address listed below unless our support team has specifically instructed you to do so.

Unauthorized returns may not be accepted or processed.

Before Contacting Us

For common questions regarding shipping, returns, refunds, cancellations, and order processing, we recommend reviewing the relevant policy pages available on xanorveliq.com.

If you still need assistance after reviewing those pages, please feel free to contact us.