Last Updated: September 8, 2026
These Terms of Purchase apply to all purchases made through xanorveliq.com.
By placing an order on our website, you agree to these Terms of Purchase together with our Terms of Use, Privacy Policy, Shipping Policy, Return Policy, and any other policies referenced on our store.
If you do not agree with these terms, please do not complete a purchase.
1. Seller Information
Purchases through xanorveliq.com are offered by:
Company: Jwlife Hongkong Limited
Company Address:
ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING
75-77 FA YUEN STREET
MONG KOK, HONG KONG
Email: support@xanorveliq.com
Phone: (530) 203-8272
Throughout these Terms, “Xanorveliq,” “we,” “us,” and “our” refer to the business operating this online store.
2. Placing an Order
When you submit an order through our website, you are offering to purchase the products selected during checkout.
After your order is placed, you may receive an electronic confirmation showing that we have received your request.
This confirmation does not necessarily mean that the order has been finally accepted.
Orders may be reviewed for:
- Product availability
- Payment authorization
- Shipping eligibility
- Pricing accuracy
- Address verification
- Fraud prevention
- Quantity limits
- Other operational requirements
We reserve the right to refuse or cancel an order where permitted by applicable law.
3. Order Acceptance
An order is generally considered accepted once it has been approved for processing or fulfillment.
We may decline or cancel an order for reasons including:
- Product unavailability
- Pricing errors
- Product information errors
- Failed or declined payment
- Suspected fraud
- Abnormal purchasing activity
- Shipping restrictions
- Regulatory limitations
- Duplicate orders
If we cancel an order after payment has already been collected, an appropriate refund will be issued where applicable.
4. Product Information
We make reasonable efforts to provide accurate product descriptions, images, colors, specifications, dimensions, materials, and other details.
However, minor differences may occur because of:
- Photography
- Lighting
- Screen settings
- Manufacturing variations
- Production batches
- Packaging changes
- Product updates
Customers should review the relevant product page before purchasing.
We may correct or update product information when necessary.
5. Pet Product Suitability
Because Xanorveliq offers pet-related products, customers are responsible for deciding whether a product is suitable for their individual pet.
Suitability may depend on:
- Species
- Breed
- Size
- Weight
- Age
- Behavior
- Activity level
- Chewing habits
- Individual needs
Products should be used for their intended purpose and under appropriate supervision where necessary.
Inspect pet products regularly and discontinue use if an item becomes damaged, excessively worn, unsafe, or unsuitable.
Information provided on our website is not a substitute for professional veterinary advice.
6. Pricing
Prices displayed on xanorveliq.com may change from time to time.
We may offer:
- Promotional pricing
- Discount codes
- Bundle offers
- Quantity discounts
- Limited-time sales
- Special campaigns
The price applicable to your purchase will generally be the price shown and accepted during checkout, subject to correction of obvious errors where permitted by law.
7. Pricing Errors
Although we aim to keep pricing accurate, mistakes may occasionally occur.
If a product is listed at an incorrect price, we may:
- Correct the error
- Contact you for instructions
- Cancel the affected order
- Refund any amount already paid where appropriate
Where legally permitted, we are not required to fulfill an order at an obviously incorrect price.
8. Taxes, Customs, and Import Charges
Applicable taxes may be collected depending on the destination and legal requirements.
International orders may also be subject to:
- Import duties
- Customs fees
- Brokerage charges
- Government taxes
- Carrier charges
Unless otherwise stated at checkout, these additional charges may be the responsibility of the customer.
9. Payment
Available payment methods are displayed at checkout.
By submitting payment information, you confirm that:
- The information provided is accurate
- You are authorized to use the selected payment method
- The transaction is lawful
- Sufficient funds or credit are available
Payments may be handled by third-party payment service providers.
We may not directly receive or store your complete payment-card details.
10. Payment Authorization
Orders may be subject to payment verification, authorization, or security screening before fulfillment.
A payment may be declined by:
- Your bank
- Card issuer
- Payment provider
- Fraud-prevention system
- Other financial institution
Xanorveliq is not responsible for delays or declines caused by independent payment providers.
11. Currency
Prices may be displayed in different currencies depending on website settings or customer location.
If your payment method uses a different currency, your bank or payment provider may apply:
- Exchange-rate adjustments
- Currency conversion
- Foreign transaction fees
- Additional processing charges
These fees are determined by the applicable financial institution and are not generally collected by Xanorveliq.
12. Discount Codes
Promotional codes must generally be entered and successfully applied before checkout is completed.
Discounts may be subject to:
- Expiration dates
- Minimum order values
- Product restrictions
- Geographic restrictions
- Usage limits
- Customer eligibility
- Combination restrictions
Unless otherwise stated, multiple promotional offers may not be combined.
13. Bundle and Multi-Buy Promotions
Some products may be offered through:
- Buy-one-get-one promotions
- Multi-item bundles
- Quantity discounts
- Free-item offers
- Package deals
If part of a promotional bundle is returned, the refund amount may be recalculated based on the value of the products retained.
Any adjustment will be made in accordance with the applicable promotion terms and law.
14. Product Availability
All orders are subject to product availability.
Products may become unavailable after an order is placed due to:
- Inventory changes
- Supplier shortages
- Stock discrepancies
- High demand
- Fulfillment limitations
If an item cannot be supplied, we may contact you and provide an appropriate solution, including cancellation or refund where applicable.
15. Quantity Restrictions
We may limit the number of items purchased by:
- Customer
- Household
- Order
- Payment method
- Shipping address
- Promotion
These limits may be used to prevent fraud, unauthorized resale, stock disruption, or misuse of promotional offers.
16. Shipping
Orders are shipped in accordance with our current Shipping Policy.
Shipping cost, availability, and delivery estimates may depend on:
- Destination
- Product
- Carrier
- Fulfillment location
- Shipping method
- Customs requirements
Delivery estimates are generally provided for guidance and are not guaranteed unless expressly stated.
17. Shipping Information
Customers are responsible for providing complete and accurate shipping details.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
Once an order enters fulfillment or shipment, address changes may no longer be possible.
18. Delivery
Once an order has been handed to a carrier, delivery may be affected by circumstances outside our reasonable control.
These may include:
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays
- Transportation disruptions
- Local delivery conditions
Please review our Shipping Policy for additional information.
19. Multiple Shipments
Some orders may be fulfilled from more than one warehouse or location.
As a result:
- Items may arrive separately
- Delivery dates may differ
- Multiple tracking numbers may be issued
Receiving part of an order does not necessarily mean that the remaining items are missing.
20. Order Changes
If you need to modify an order, please contact us as soon as possible.
Possible requests may include:
- Address corrections
- Product changes
- Quantity adjustments
- Cancellation requests
We will make reasonable efforts to help, but changes cannot be guaranteed once fulfillment has started.
21. Order Cancellations
Cancellation requests should be submitted promptly to:
Once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be possible.
If the order has already shipped, you may need to receive it first and then follow the applicable return procedure.
22. Returns
Eligible returns are governed by our current Return Policy.
Do not send products to our company address unless our support team specifically instructs you to do so.
Approved returns may need to be sent to a designated return or fulfillment location.
23. Refunds
Approved refunds are generally issued to the original payment method.
Processing time may depend on:
- Your bank
- Card issuer
- Payment processor
- Financial institution
After we initiate a refund, additional time may be required before the funds appear in your account.
24. Exchanges
Exchange availability may depend on:
- Product stock
- Return eligibility
- Item condition
- Destination
- Requested product option
In some cases, an eligible return followed by a separate new purchase may be required.
25. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives:
- Damaged
- Defective
- Incorrect
- Missing components
please contact support@xanorveliq.com as soon as possible.
Include:
- Order number
- Description of the issue
- Clear photographs
- Video evidence where relevant
We may request additional information before determining the appropriate resolution.
26. Lost or Missing Shipments
If tracking indicates a possible delivery problem, please review the carrier information first.
Where appropriate, we may assist by reviewing:
- Tracking history
- Carrier records
- Shipment status
- Delivery details
Claims involving lost shipments may be subject to carrier investigation.
27. Refused or Unclaimed Packages
If a parcel is refused, not collected, or returned because of incorrect delivery information, additional charges may apply.
Where legally permitted, an eligible refund may be reduced by:
- Original shipping charges
- Return shipping costs
- Carrier fees
- Handling expenses
28. Fraud Prevention
We may review, hold, reject, or cancel orders that appear suspicious, unauthorized, or potentially fraudulent.
Additional verification may be requested before fulfillment.
These measures are intended to protect both customers and our business.
29. Resale and Commercial Purchases
Unless otherwise agreed in writing, products sold through Xanorveliq are primarily intended for personal or household use.
We may limit or reject orders that appear to involve unauthorized resale, commercial redistribution, or abuse of promotional pricing.
30. Product Use and Safety
Customers are responsible for:
- Following product instructions
- Using products only as intended
- Providing appropriate supervision
- Inspecting pet products regularly
- Discontinuing use when a product becomes unsafe
To the extent permitted by law, Xanorveliq is not responsible for damage resulting from misuse, improper maintenance, unauthorized modification, or use contrary to instructions.
31. Risk of Loss
Responsibility for products during shipment will be determined in accordance with applicable law and the shipping arrangement used for the order.
Nothing in these Terms is intended to reduce mandatory consumer rights.
32. Limitation of Liability
To the maximum extent permitted by law, Xanorveliq and Jwlife Hongkong Limited will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase or use of a product.
Nothing in these Terms limits liability where such limitation is prohibited by law.
33. Consumer Protection Rights
These Terms of Purchase do not override rights that cannot legally be waived.
If mandatory consumer law in your jurisdiction provides stronger protections than these Terms, the applicable law will prevail.
34. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such events may include:
- Natural disasters
- Severe weather
- Government restrictions
- Public emergencies
- War or civil unrest
- Labor disruptions
- Carrier failures
- Supply-chain interruptions
- Technical outages
Performance may be delayed for the duration of such circumstances where legally permitted.
35. Changes to These Terms
We may revise these Terms of Purchase from time to time to reflect changes in:
- Business practices
- Store operations
- Products
- Payment systems
- Legal obligations
- Regulatory requirements
Updated terms will be posted on xanorveliq.com with a revised “Last Updated” date.
For completed purchases, the terms in effect at the time of the transaction will generally apply, subject to applicable law.
36. Contact Us
If you have questions about an order, payment, cancellation, return, refund, or these Terms of Purchase, please contact:
Xanorveliq
Website: xanorveliq.com
Email: support@xanorveliq.com
Phone: (530) 203-8272
Company: Jwlife Hongkong Limited
Company Address:
ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING
75-77 FA YUEN STREET
MONG KOK, HONG KONG
Please note that this company address is not automatically a merchandise return address. Contact customer support before sending any product back.
Last Updated: September 8, 2026