Shipping Policy

Last Updated: September 8, 2026

This Shipping Policy explains how orders placed through xanorveliq.com are processed, shipped, and delivered.

By purchasing from Xanorveliq, you agree to the shipping terms described below.

Order Processing

Once your order is successfully submitted, our team begins preparing it for fulfillment.

Order processing may include:

Payment verification
Order review
Product preparation
Packing
Shipping-label creation
Handover to the applicable carrier or fulfillment partner

Processing times may vary depending on:

Product availability
Order volume
Destination
Public holidays
Promotional periods
Fulfillment conditions

Orders are generally processed on business days.

Shipping Availability

Xanorveliq may ship to selected countries and regions depending on:

Product availability
Delivery destination
Carrier coverage
Fulfillment arrangements
Customs restrictions
Applicable legal requirements

Available shipping options will normally be displayed during checkout where applicable.

We reserve the right to restrict or decline shipment to locations that cannot reasonably be served.

Shipping Costs

Shipping charges, where applicable, are generally shown during checkout.

Shipping cost may vary based on factors such as:

Delivery destination
Package size
Package weight
Product type
Shipping method
Carrier rates
Promotional offers

Any free-shipping promotion will be subject to the conditions shown at the time of purchase.

Estimated Delivery Times

Estimated delivery times may be displayed:

During checkout
On product pages
In order confirmations
In shipping notifications

These estimates are provided for guidance only and should not be treated as guaranteed delivery dates.

Actual delivery time may vary because of:

Carrier delays
Customs inspections
Severe weather
Public holidays
Transportation disruptions
Local delivery conditions
High-volume shopping periods
Incorrect or incomplete address information

Once a shipment is transferred to a carrier, some delivery events may be outside our direct control.

Tracking Information

Where tracking is available, tracking details may be sent after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after a label is created.

In some cases, the first tracking event may not appear until the package reaches a sorting or distribution facility.

If tracking remains unchanged for an extended period, please contact:

support@xanorveliq.com

Multiple Shipments

Some orders may be fulfilled from more than one location.

As a result:

Items may arrive separately
Delivery dates may differ
Multiple tracking numbers may be issued

Receiving only one package does not necessarily mean the rest of the order is missing.

Shipping Address Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please review the following carefully:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Contact information

If you notice an error after ordering, contact us as soon as possible.

We will try to help, but address changes cannot be guaranteed once an order enters fulfillment or shipment.

Incorrect or Incomplete Addresses

If a package cannot be delivered because the shipping address is:

Incorrect
Incomplete
Missing required details
Inaccessible to the carrier

the parcel may be delayed, held, returned, or otherwise affected.

Where permitted by law, additional shipping or handling costs may apply if reshipment is requested.

Xanorveliq is not responsible for delivery issues caused by incorrect information provided by the customer.

Customs, Duties, and Import Charges

International shipments may be subject to additional charges imposed by the destination country or local authorities.

These may include:

Import duties
Customs fees
Taxes
Brokerage fees
Carrier charges
Other government-imposed fees

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

We recommend reviewing local import requirements before placing an international order.

Customs Delays

International shipments may experience delays while undergoing customs inspection or clearance.

Customs processing times vary by country and are outside our direct control.

Customers may be required to provide additional information or payment to customs authorities or carriers before delivery can be completed.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around the delivery location
Ask household members
Check with neighbors where appropriate
Review any delivery photo
Check carrier notifications
Contact the carrier directly

If the package still cannot be found, contact us with your order number and tracking details.

We will assist with available information where reasonably possible.

Lost Packages

If a shipment appears to be lost in transit, please contact our customer support team.

We may review:

Tracking history
Carrier information
Delivery destination
Shipment status
Available carrier investigation details

Any resolution will depend on the circumstances, carrier findings, and applicable store policies.

Damaged Packages

If your order arrives with visible shipping damage, please document the condition before discarding the packaging.

When contacting us, please provide:

Your order number
Photos of the package
Photos of the affected product
A description of the damage

This information helps us review the situation more efficiently.

Refused or Unclaimed Deliveries

If a package is:

Refused
Not collected
Returned because delivery was not completed
Returned because of incorrect shipping information

additional costs may apply.

Where legally permitted, any eligible refund may be reduced by:

Original shipping charges
Return shipping fees
Carrier charges
Handling expenses

Delivery Attempts

Depending on local carrier procedures, one or more delivery attempts may be made.

If no one is available to receive the shipment, the carrier may:

Leave the package in a safe location
Deliver it to a pickup point
Attempt redelivery
Return it to the sender

Customers are responsible for following any carrier instructions required to complete delivery.

Shipping Delays

Although we aim to have orders delivered as efficiently as possible, delays may occur because of circumstances outside our reasonable control.

These may include:

Severe weather
Natural disasters
Customs congestion
Carrier backlogs
Labor disruptions
Public emergencies
Transportation interruptions
Peak-season demand

A delay does not necessarily mean the package has been lost.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at:

support@xanorveliq.com

We will make reasonable efforts to accommodate requests before fulfillment begins.

However, once an order has entered processing, packing, or shipment, changes or cancellations may no longer be possible.

If an order has already shipped, the applicable return process may need to be followed after delivery.

Promotional Shipping Offers

From time to time, Xanorveliq may offer:

Free shipping
Reduced shipping
Limited-time delivery promotions
Order-value-based shipping offers

These promotions may be subject to specific conditions involving:

Country
Order value
Product
Campaign
Delivery method

The terms shown with the promotion will apply.

Delivery Restrictions

Some products may not be eligible for delivery to certain locations due to:

Carrier limitations
Customs restrictions
Product restrictions
Local regulations
Fulfillment limitations

If we cannot ship an order to your destination, we may contact you to discuss available options.

Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including:

Natural disasters
Extreme weather
Government restrictions
War or civil disturbance
Public emergencies
Labor disputes
Carrier interruptions
Supply-chain disruptions
Technical outages

Our obligations may be delayed for the duration of such events where permitted by law.

Consumer Rights

Nothing in this Shipping Policy is intended to limit or remove rights that cannot legally be waived.

If mandatory consumer-protection law in your jurisdiction provides stronger protections, those legal requirements will apply.

Contact Us

For questions about shipping, delivery, tracking, lost packages, damaged shipments, or address issues, please contact:

Xanorveliq
Website: xanorveliq.com
Email: support@xanorveliq.com
Phone: (530) 203-8272

Company: Jwlife Hongkong Limited

Company Address:
ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING
75-77 FA YUEN STREET
MONG KOK, HONG KONG

Please note that this company address is not automatically a merchandise return address. For returns, contact customer support first and follow the instructions provided.