Privacy Policy

Last Updated: September 8, 2026

This Privacy Policy explains how Xanorveliq, operated by Jwlife Hongkong Limited (“Xanorveliq,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you visit xanorveliq.com, place an order, contact customer support, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The type of information we collect depends on how you use our website and services.

Information You Provide

We may collect information that you choose to provide when you:

Place an order
Create an account where available
Contact customer support
Subscribe to marketing communications
Submit a form
Leave a review
Participate in a survey or promotion

This information may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Order details
Product selections
Account information
Customer-service messages
Other information you voluntarily provide

Payment information may be processed directly by third-party payment providers. We generally do not receive or store your complete payment-card number.

2. Information Collected Automatically

When you visit xanorveliq.com, certain technical and usage information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on pages
Shopping-cart activity
Checkout activity
Approximate location based on technical data
Interaction with advertisements or marketing content

We use this information to operate, analyze, secure, and improve our website.

3. How We Use Personal Information

We may use personal information for purposes such as:

Processing and fulfilling orders
Arranging shipment and delivery
Sending order confirmations and updates
Handling returns, refunds, and exchanges
Responding to customer inquiries
Providing product support
Preventing fraud or unauthorized activity
Maintaining website functionality
Improving customer experience
Understanding shopping behavior
Managing promotions
Delivering marketing communications where permitted
Supporting advertising and analytics
Meeting legal, tax, accounting, and regulatory obligations
Protecting our customers, business, systems, and service providers

We may also use information for other purposes disclosed at the time of collection or where permitted by law.

4. Order and Transaction Data

When you place an order, we use the information submitted during checkout to:

Confirm the transaction
Process payment
Prepare the order
Arrange delivery
Communicate about the purchase
Provide after-sales support

We may retain transaction information for legitimate business purposes including accounting, fraud prevention, dispute resolution, and legal compliance.

5. Cookies and Similar Technologies

Our website may use cookies and related technologies to support essential functions and improve the shopping experience.

These technologies may help us:

Keep items in your shopping cart
Remember preferences
Maintain website functionality
Analyze website traffic
Understand customer behavior
Measure advertising performance
Personalize content
Support fraud prevention
Improve website performance

Some cookies may be necessary for the website to function properly, while others may be used for analytics, personalization, or advertising.

Depending on your location, you may have options to manage certain cookies through your browser or website consent tools.

Disabling cookies may affect the availability of some website features.

6. Shopify and Ecommerce Services

Our online store may be hosted or supported by Shopify and related ecommerce technologies.

Shopify may process information necessary to provide services such as:

Store hosting
Checkout
Payments
Fraud prevention
Analytics
Security
Customer account functionality

Information processed by Shopify may also be subject to Shopify’s own privacy practices.

7. Service Providers

We may work with third-party providers that help us operate our business.

These providers may assist with:

Ecommerce infrastructure
Payment processing
Order fulfillment
Warehousing
Shipping
Customer support
Email services
Analytics
Advertising
Marketing
IT services
Fraud detection
Website security

These providers may access personal information only as reasonably necessary to perform the services they provide, subject to applicable contractual or legal obligations.

8. Advertising and Marketing

Where permitted by law, we may use information about your activity on our website to provide more relevant advertising or promotional content.

We may work with:

Advertising platforms
Analytics providers
Social media services
Marketing technology partners

These companies may use cookies, pixels, or similar tools to help measure campaign performance or deliver interest-based advertising.

Depending on your location, certain advertising-related data practices may be legally considered “sharing,” “selling,” or processing for targeted advertising.

Where required, you may have the right to opt out.

9. Marketing Communications

If you choose to receive promotional communications, we may send you information about:

Products
Offers
Discounts
Promotions
Store updates

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Even after opting out of marketing emails, we may still send essential communications related to:

Orders
Payments
Shipping
Returns
Customer-service requests
Important account or service matters

10. How We Share Information

We may disclose personal information when reasonably necessary to:

Fulfill customer orders
Process payments
Arrange delivery
Provide customer support
Operate the website
Conduct analytics
Support advertising
Prevent fraud
Comply with law

Recipients may include:

Payment processors
Shipping carriers
Fulfillment providers
Technology vendors
Marketing partners
Analytics providers
Professional advisers
Government authorities where legally required

We do not disclose personal information without a legitimate business or legal purpose.

11. Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is required to:

Comply with law
Respond to legal process
Satisfy court orders
Respond to government requests
Investigate fraud
Protect our rights
Protect customers or third parties
Enforce our policies or agreements

12. International Data Transfers

Because we operate an online business and work with service providers in different locations, personal information may be transferred to or processed in countries outside your place of residence.

Privacy laws may differ between jurisdictions.

Where required by applicable law, reasonable safeguards may be used when transferring personal information internationally.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The type of information
The reason it was collected
Customer-service requirements
Accounting obligations
Tax requirements
Fraud prevention
Legal obligations
Applicable limitation periods

When information is no longer required, we may delete, anonymize, or otherwise process it in accordance with applicable law.

14. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Improper disclosure

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Customers should also protect their login details, devices, and account credentials.

15. Your Privacy Rights

Depending on your location, privacy laws may provide certain rights regarding your personal information.

These may include the right to:

Request access to personal information
Correct inaccurate information
Request deletion
Request a copy of your data
Object to certain processing
Restrict certain processing
Withdraw consent
Opt out of targeted advertising
Opt out of certain sales or sharing
Appeal certain privacy decisions

These rights vary by jurisdiction and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

To submit a privacy request, contact:

Email: support@xanorveliq.com
Phone: (530) 203-8272

16. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

These rights may include:

Accessing personal information
Requesting deletion
Correcting inaccurate data
Obtaining a portable copy of information
Opting out of targeted advertising
Opting out of certain sales or sharing of personal information

We will process eligible requests in accordance with applicable law.

We will not unlawfully discriminate against you for exercising privacy rights provided by law.

17. European and Similar Privacy Rights

Where laws such as the GDPR or similar privacy frameworks apply, we may process personal information under lawful bases including:

Performance of a contract
Legal obligations
Legitimate interests
Consent

Eligible individuals may have rights including:

Access
Correction
Deletion
Restriction
Objection
Data portability

Where processing relies on consent, consent may generally be withdrawn at any time, subject to applicable law.

18. Children’s Privacy

Xanorveliq is intended for adult shoppers and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has submitted personal information to us improperly, please contact support@xanorveliq.com.

19. Third-Party Links

Our website may include links to external websites, social media platforms, or third-party services.

We do not control the privacy or security practices of independent third parties.

When leaving our website, we encourage you to review the privacy policy of the relevant third-party service.

20. Business Transfers

If Xanorveliq or Jwlife Hongkong Limited is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

A successor business may continue to process applicable information in accordance with this Privacy Policy or provide additional notice where required.