Terms of Use

Last Updated: September 8, 2026

Welcome to Xanorveliq.

These Terms of Use govern your access to and use of xanorveliq.com, including the products, content, features, services, and purchasing functions available through our website.

By visiting, browsing, creating an account where available, placing an order, or otherwise using this website, you agree to follow these Terms of Use together with any policies referenced on our store.

If you do not agree with these terms, please discontinue use of the website.

1. About Xanorveliq

The website xanorveliq.com is operated by:

Company: Jwlife Hongkong Limited

Company Address:
ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING
75-77 FA YUEN STREET
MONG KOK, HONG KONG

Email: support@xanorveliq.com
Phone: (530) 203-8272

For purposes of these Terms, “Xanorveliq,” “we,” “us,” and “our” refer to the business operating this website.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws that apply to you.

If you access the website on behalf of a business, organization, or other legal entity, you represent that you have authority to accept these Terms on its behalf.

You may not use our website for unlawful or unauthorized purposes.

3. Changes to These Terms

We may revise these Terms of Use from time to time to reflect changes in:

Our business operations
Website functionality
Products or services
Legal obligations
Regulatory requirements
Security practices

Updated terms will be posted on xanorveliq.com with a revised “Last Updated” date.

Your continued use of the website after changes are posted may constitute acceptance of the revised terms where permitted by law.

4. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee uninterrupted access.

We may temporarily or permanently:

Modify website features
Suspend certain services
Restrict access
Perform maintenance
Remove content
Update website functions

We are not responsible for temporary interruptions caused by maintenance, technical issues, third-party services, internet failures, or circumstances outside our reasonable control.

5. Website Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, content may occasionally include:

Typographical errors
Outdated information
Inaccurate product details
Pricing mistakes
Availability errors
Technical inaccuracies

We may correct, update, or remove information where appropriate without prior notice.

6. Product Descriptions

We aim to display product descriptions, colors, dimensions, materials, specifications, and images as accurately as reasonably possible.

However, actual products may vary slightly due to:

Lighting
Photography
Screen settings
Manufacturing changes
Production batches
Packaging updates
Product improvements

Customers should review product details carefully before purchasing.

7. Pet Product Use

Many products sold by Xanorveliq are designed for pets and pet owners.

Customers are responsible for determining whether a product is suitable for their individual pet.

Suitability may depend on factors such as:

Species
Breed
Size
Weight
Age
Behavior
Activity level
Chewing habits
Individual needs

Pet products should be used for their intended purpose and under appropriate supervision where necessary.

Inspect products regularly and stop using any item that becomes damaged, excessively worn, unsafe, or unsuitable.

Information on our website is not intended as veterinary or medical advice.

8. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We may review orders for:

Product availability
Payment authorization
Fraud prevention
Address verification
Pricing accuracy
Shipping eligibility
Quantity limits

We may refuse or cancel an order where reasonably necessary and legally permitted.

9. Pricing

Prices shown on xanorveliq.com may change from time to time.

We may offer:

Promotional discounts
Bundle pricing
Coupon codes
Limited-time sales
Quantity-based offers
Special campaigns

The applicable price will generally be the price displayed and accepted at checkout, subject to correction of obvious errors where permitted by law.

10. Payment

Available payment methods are shown at checkout.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorized to use the selected payment method
The transaction is lawful
Sufficient funds or credit are available

Payments may be processed by third-party payment providers.

Xanorveliq may not directly receive or store complete payment-card details.

11. Shipping and Delivery

Shipping is governed by our current Shipping Policy.

Delivery availability, cost, and estimated timing may depend on:

Destination
Product
Carrier
Fulfillment location
Shipping method
Customs requirements

Delivery estimates are generally provided for reference and are not guaranteed unless expressly stated otherwise.

12. Returns and Refunds

Returns, exchanges, and refunds are governed by our applicable Return Policy.

Customers should contact support@xanorveliq.com before sending any item back.

Do not automatically send merchandise to our company address unless our support team specifically instructs you to do so.

13. Customer Accounts

If account functionality is available, you may be responsible for:

Providing accurate account information
Protecting your password
Keeping login details confidential
Preventing unauthorized account access

You are responsible for activity conducted through your account to the extent permitted by law.

Please contact us if you believe your account has been compromised.

14. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when:

Creating an account
Placing an order
Completing checkout
Submitting forms
Contacting customer support

You are responsible for correcting any inaccurate information where necessary.

We are not responsible for delays or losses caused by incorrect information submitted by the customer.

15. Prohibited Activities

You may not use our website to:

Violate laws or regulations
Commit fraud
Provide false or misleading information
Interfere with website security
Introduce malware, viruses, or harmful code
Attempt unauthorized access to accounts or systems
Scrape or extract data improperly
Impersonate another person or entity
Infringe intellectual property rights
Harass or harm others
Circumvent technical restrictions
Disrupt website performance

We may restrict or terminate access where these Terms are violated.

16. Intellectual Property

Unless otherwise stated, content available on xanorveliq.com may be owned by or licensed to Xanorveliq or its licensors.

Protected content may include:

Logos
Product photography
Graphics
Text
Videos
Icons
Page layouts
Brand elements
Marketing materials
Website design

You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit protected content without authorization, except where permitted by law.

17. Personal Use License

You may access and use the website for lawful personal shopping and informational purposes.

This permission does not transfer ownership of any intellectual property.

Unauthorized commercial reproduction, automated extraction, or resale of website content is prohibited.

18. User-Submitted Content

If you submit content such as:

Reviews
Photos
Comments
Feedback
Suggestions
Testimonials

you represent that you have the right to provide that content.

Where permitted by law and subject to applicable privacy requirements, you grant us a non-exclusive right to use, reproduce, display, adapt, or publish the submitted content for legitimate business purposes.

You must not submit content that is unlawful, defamatory, fraudulent, abusive, infringing, or harmful.

19. Feedback

If you voluntarily provide ideas, suggestions, or feedback regarding Xanorveliq, our products, or our website, we may use that feedback for business improvement without an obligation to compensate you unless otherwise agreed in writing.

20. Third-Party Services

Our website may use or link to services provided by third parties, including:

Shopify
Payment providers
Shipping carriers
Analytics services
Advertising platforms
Social media services
External websites

Third-party services are governed by their own terms and policies.

We do not control independent third-party websites and are not responsible for their content, availability, privacy practices, or security.

21. Privacy

Your use of Xanorveliq is also subject to our Privacy Policy.

Please review that policy to understand how personal information may be collected, used, disclosed, and protected.

22. Promotions and Discounts

Promotional offers may be subject to separate conditions, including:

Start and end dates
Minimum purchase requirements
Product exclusions
Quantity restrictions
Geographic limitations
Customer eligibility

Promotions may not always be combined unless specifically stated.

23. Website Errors and Omissions

From time to time, our website may contain inaccuracies relating to:

Product descriptions
Pricing
Availability
Promotions
Shipping
Specifications

We reserve the right to correct errors and update information where appropriate.

If an error materially affects an order, we may contact the customer or cancel the affected transaction where legally permitted.

24. Disclaimer of Warranties

To the fullest extent permitted by law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be accessible
All content will be error-free
Website functions will always operate without interruption
Technical issues will always be corrected immediately
Third-party services will always function properly

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by law, Xanorveliq and Jwlife Hongkong Limited will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website.

This may include losses connected to:

Website interruptions
Third-party services
Customer misuse of products
Unauthorized account activity
External shipping delays
Events outside our reasonable control

Nothing in these Terms limits liability where such limitation is prohibited by law.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, or expenses resulting from:

Your unlawful use of the website
Your violation of these Terms
Your infringement of another party's rights
Misuse of our services

This provision applies only to the extent legally enforceable.

27. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Examples may include:

Natural disasters
Severe weather
War
Civil unrest
Labor disputes
Public emergencies
Government restrictions
Carrier disruptions
Internet outages
Supply-chain interruptions

Our obligations may be delayed for the duration of such circumstances where legally permitted.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

29. No Waiver

If we do not immediately enforce any provision of these Terms, that does not mean we permanently waive our right to enforce it later.

30. Entire Agreement

These Terms of Use, together with our:

Privacy Policy
Shipping Policy
Return Policy
Terms of Purchase
Other policies referenced on our website

form the agreement governing your use of xanorveliq.com.

31. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or override consumer rights that cannot legally be waived.

If mandatory consumer law in your jurisdiction provides greater protection, the applicable legal requirements will prevail.

32. Contact Us

If you have questions about these Terms of Use, please contact:

Xanorveliq
Website: xanorveliq.com
Email: support@xanorveliq.com
Phone: (530) 203-8272